Privacy Policy

Last Updated: December 20, 2024

Please read these Privacy Policy carefully before using Kordless.

THIS PRIVACY POLICY (the "Policy") describes how Tidefast Limited ("Company", "we", "us", or "our"), a company incorporated under the laws of Hong Kong, collects, uses, discloses, processes, and protects personal data in connection with the operation of Kordless (the "Service"). This Policy is governed by and complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"), the General Data Protection Regulation ("GDPR") where applicable, and other relevant data protection laws.

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, YOU MUST NOT USE THE SERVICE.

1. KEY TERMS

In this Policy:

"Personal Data" means any information relating to an identified or identifiable person;

"Business Customer" means any business entity subscribing to our Service;

"End User" means any individual who interacts with our Service through our Business Customers;

"AI Models" means our artificial intelligence systems processing voice calls;

"Call Data" means recordings, transcripts, and related metadata;

"Service Data" means analytics, reports, and performance metrics.

2. DATA WE COLLECT

2.1. Business Customer Data

• Account information (business details, contact person, billing)

• Service configurations and preferences

• Payment and subscription details

• User accounts and access logs

2.2. End User Data

• Voice recordings and transcripts

• Contact information and preferences

• Appointment and scheduling details

• Service requests and feedback

2.3. Technical Data

• Device and browser information

• IP addresses and usage logs

• Performance metrics

• Error reports

3. HOW WE USE YOUR DATA

3.1. Core Service Functions

• Processing customer calls and inquiries

• Managing appointments and schedules

• Generating business insights

• Providing customer support

3.2. Service Improvement

• Training AI models for better accuracy

• Analyzing usage patterns

• Developing new features

• Quality assurance

3.3. Legal Compliance

• Maintaining required records

• Responding to legal requests

• Protecting legal rights

• Preventing fraud

4. DATA SHARING

4.1. Service Providers

• Cloud hosting providers

• Payment processors

• Analytics services

• Customer support platforms

4.2. Business Customers

• Access to their End User data

• Analytics and reports

• Account information

5. DATA SECURITY & RETENTION

5.1. Security Measures

• Encryption in transit and at rest

• Access controls and authentication

• Regular security assessments

• Employee training

5.2. Retention Periods

• Call recordings: 90 days

• Account data: Duration of service + 7 years

• Usage data: 12 months

• Billing records: As required by law

6. YOUR RIGHTS

• Access your data

• Request corrections

• Delete your data

• Object to processing

• Data portability

7. CONTACT US

Tidefast Limited

Email: [email protected]

You may also contact the Office of the Privacy Commissioner for Personal Data, Hong Kong.